Refunding a Payment

To refund a payment, follow the steps below.

  1. Cancel the booking, or remove an item.  This action will create a negative amount in the Balance section of the Order Summary.

2. In the Refund section at the bottom of the Order, select the Method of Refund:

  • Credit Card - will refund to the Credit Card on file
  • Cash / Check
  • Voucher

Confirm the amount is correct, then Save.  You have successfully refunded the customer.

To confirm the refund, you can view the Booking Actions - Show Payments to see details of the Payment History on the booking.

Nov 5, 2020