You can cancel a booking in the system easily. To cancel, following the steps below.
Step 1: Find the Booking and Open the Booking: To find a booking in the system, use the Bookings tab to search. You can search by Booking Code, Customer name, email, or phone. *
*Note: Bookings can only be canceled through the backend of the system. A customer is not able to cancel the booking on their own. They need to contact you to cancel the booking for them.
Step 2: On the booking, click the Booking Actions tab at the bottom, select Cancel Booking.
Step 3: A window will open to input details about the cancellation including:
- Canceled by
- Reason (optional)
- Cancellation Fee
Add information, then OK.
The Order Details will display the amount due back to the customer.
**Step 4:**In the Refund section at the bottom of the Order, select the Method of Refund:
- Credit Card - will refund to the Credit Card on file
- Cash / Check
Confirm the amount is correct, then Save. You have successfully refunded the customer.
Step 5: To confirm the refund, you can view the Booking Actions - Show Payments to see details of the Payment History on the booking.